Flushing the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time. If the water pressure is sufficient, use a multimeter to test the water inlet valve for continuity. Troubleshooting Why the Refrigerator Water Dispenser Is Not Working You may also have a clogged water filter. Make sure that the water pressure to the valve is at least 20 psi. If your fridge’s ice maker isn’t producing ice, check that the shutoff arm or switch is in the On position. To determine if the dispenser door solenoid is defective, use a multimeter to test it for continuity. If only one dispenser part is not working, it is probable that an individual part has failed. 1-800-269-2609 24/7. Was the water system flushed after filter installation or replacement? Water inside the door, ice maker in the freezer. The door switch turns off the ice and water dispenser when the refrigerator door is open. Check to make sure the glass is engaging the paddle or switch by firmly press the pad or paddle. Glass Tray, Coupler & Support Roller Parts. The water dispenser can be turned off for easy cleaning or to avoid unintentional dispensing by small children and pets. After we owned it about a year, the water and ice dispenser on the door quit working. To confirm a clogged filter, please remove the filter and install the supplied filter bypass plug in its place. The freezer temperature should be set between 0 and 5 degrees Fahrenheit (-18 to -15C) for the ice maker to work properly. If one of the dispenser switches is defective, the dispenser will not work. In addition, check the dispenser actuator pin to ensure that it moves freely. Generic form submit error message if an error response is not returned or is empty but an error has occured. Look for a connection point at the bottom or top of the door, try removing the hose and blowing air through it and out the dispenser. Our chat service hours are Monday - Friday from 8 a.m. - 8 p.m. EST. . Your Account. The email address you entered already exists. If the ice maker is on, but disconnected to water supply line, the following could happen: The ice maker will continue to try to make ice, causing a buzzing sound; A refrigerator section may to be too cold Does your water filter need to be replaced? I … CLICK HERE for more information on using a reverse-osmosis system. No ice or water will dispense, although the icemaker works fine. Make sure the water supply is properly connected to a cold water supply and the water shutoff valve is fully opened. Jun 6, 2006 #1 I have a Kitchenaid model: KTRS22EMBL00 (freezer on top, water dispenser inside the door) Probably about a year ago (when the unit was only a year old), the water dispenser and ice maker stopped working. Also the Ice dispenser did not work, the water dispenser didn't work and the controls on the door were all lit up and would respond to touch but then they would quickly default back within 3 seconds. How to fix a refrigerator that will not dispense properly. How to Dispense Water or Ice. To determine if the door switch is defective, use a multimeter to test it for continuity. If the dispenser paddle or pad is not fully engaged, the dispenser will not dispense ice and/or water. En español Live Chat online. NOTE: Please see your Owner's Manuald for specific information on dispensing water and/or ice for your model. and determine where it froze in the door. If none of the dispenser components are defective, consider replacing the main control board. For more information about our privacy practices and a list of our affiliated brands, please read our, Kitchen Appliances to Bring Culinary Inspiration to Life | KitchenAid. These fixes aren’t to the “broken parts” that we usually look for in the troubleshooting process. All rights reserved. Enter model number to search for the required part specific to your product, Browse our parts categories to select from a variety of parts for your product. If the water flow noticeably increases, the filter is either clogged or incorrectly installed. So, if your KSSS42QJB00 refrigerator door does not dispense water, water dispenser not working or won't dispense water through the door, the following info will help you identify the problem. Here are the most common reasons your KitchenAid refridgerator's water dispenser is having issues - and the parts & instructions to fix the problem yourself. Home » Repair Tips » Refrigerator Will Not Dispense Water or Produce Ice – Possible Quick Fix. The dispenser switches send voltage to the dispenser. 01 - Freezer Temperature is Above 10 Degrees F (-12C) If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice cubes efficiently. The water inlet valve opens to supply water to the dispenser. The light will not work either. Hello, I have a 2015 Kitchenaid french door bottom freezer refrigerator. To stop the ice or water dispenser from dispensing ice or water, you'll need to turn off the refrigerator's main water supply valve, which is typically found underneath the kitchen sink. CLICK HERE to watch a video on how to flush the water system. Refrigerator Water Dispenser Not Working After Filter Change. My water dispenser acts like I has a mind of its own. Select water or ice on the display (Depending on Model). If the entire dispenser system is not working, the control board is more likely to be at fault. 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